[O]nline communities have inherent risks, so agencies must strike the right balance between opening up their operations widely and safeguarding sensitive information. Those with the most successful social media applications are taking various steps to protect information, such as assigning moderators.TSA* has implemented 20 suggestions, so far. In addition, the Idea Factory is affecting its culture. Now frontline employee ideas are exposed to leadership who can implement change. This creates a positive feedback loop--two-thirds of the TSA workforce thinks the Idea Factory is important, and more than one-third visit a few times each month.
"Employees can include sensitive security information. This gives them the ability to really talk about the work they do," Lynn Dean [manager of strategy and Web communications] says. "But let's say a person forgets to mark a comment as Secret Sensitive Information. Someone else can report that and say it's SSI." Idea Factory participants...have submitted 7,000 ideas to the system, which ranks them based on popularity. A review panel determines whether they can be implemented. --Read more on NextGov.
There are challenges of security and information quality that agencies need to address, but if the CIA and other members of the intelligence community can create and use their own wiki (Intellipedia) for information and analysis sharing, other agencies need to view these challenges as problems to be resolved rather than as barriers that interrupt innovation and collaboration.
[* Disclosure, I work for the parent agency of TSA.]